We want you to be completely satisfied with your purchase. If you are not entirely happy with your product, we offer a straight forward return policy to ensure your peace of mind. Please read the following guidelines and instructions for returning items:
- You may initiate a return within 7 days from the date of purchase.
- After the 7 -day period, unfortunately, we cannot accept returns or offer refunds.
- Products must be in their original condition, unused, and undamaged.
- All original packaging, tags, and accessories must be included.
- Items showing signs of wear, alteration, or damage may not be eligible for return.
Damages and Defects:
- If your product arrives damaged or defective, please contact our customer service immediately.
- Provide your order number, details of the product, and photographs clearly showing the issue.
- We will guide you through the return process and provide you with a return authorization if applicable.
- To initiate a return, please contact our customer service within the specified timeframe.
- Provide your order number, details of the product, and the reason for the return.
- Our customer service will guide you through the return process.
- Once we receive the and inspect the returned item, we will process your refund.
- Refunds will be issued using the original form of payment, unless otherwise agreed upon.
- Please note that the refund may take several business days to reflect in your account, depending on your payment provider.
- Certain products may be non-returnable. Personalized or custom-made items are non-returnable.
- Unless the return is due to our error or a defective item, the customer is responsible for the return shipping costs.
- We recommend using a trackable shipping method to ensure safe and documented delivery of the returned item.
Your satisfaction is our priority, and we strive to provide smooth and hassle-free return experience. Should you have any questions or require further assistance, please send an email to customerservice @chalkyandcompany.com.