Return Policy

 We want you to be completely satisfied with your purchase.  If you are not entirely happy with your product, we offer a straight forward return policy to ensure your peace of mind.  Please read the following guidelines and instructions for returning items:

Timeframe: 

• You may initiate a return within 7 days from the date of purchase.
• After the 7 -day period, unfortunately, we cannot accept returns or offer refunds.

Eligibility:

• Products must be in their original condition, unused, and undamaged.
• All original packaging, tags, and accessories must be included.
• Items showing signs of wear, alteration, or damage may not be eligible for return.

Damages and Defects:

• If your product arrives damaged or defective, please contact our customer service immediately.
• Provide your order number, details of the product, and photographs clearly showing the issue.
• We will guide you through the return process and provide you with a return authorization if applicable.

 Return Process:

• To initiate a return, please contact our customer service within the specified timeframe.
• Provide your order number, details of the product, and the reason for the return. 
• Our customer service will guide you through the return process.

Refunds:

• Once we receive the and inspect the returned item, we will process your refund.
• Refunds will be issued using the original form of payment, unless otherwise agreed upon.
• Please note that the refund may take several business days to reflect in your account, depending on your payment provider.

Non-Returnable Items: 

• Certain products may be non-returnable.  Personalized or custom-made items are non-returnable. 

 Shipping Costs:

• Unless the return is due to our error or a defective item, the customer is responsible for the return shipping costs.
• We recommend using a trackable shipping method to ensure safe and documented delivery of the returned item.

Your satisfaction is our priority, and we strive to provide smooth and hassle-free return experience.  Should you have any questions or require further assistance, please send an email to customerservice @chalkyandcompany.com.